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How We Protect Your Privacy on hk prise

When you open an account with us, your personal information — name, payment details, device ID — stays encrypted and never shared with third parties.

Data encrypted end-to-endPayment info never soldAccount access is yours alone
Explore the Lobby Read FAQ
hk prise How We Protect Your Privacy on hk prise
REACH US DIRECTLY

How to Request Data Access or Changes

If you want to see what data we hold about you, ask us to delete it, or correct something on file, contact our support team.

Email Support Send a request to [email protected] with your account email and what you need. We'll verify your identity and respond with details or confirmation.
Live Chat Open the chat bubble in your account lobby. Our team handles privacy requests in real time during business hours, 09:00–21:00 Jakarta time, seven days a week.
Account Settings Go to Settings → Privacy & Data inside your hk prise account to download your data, update contact info, or see your payment history at a glance.
SECURITY & RETENTION

How We Keep Your Data Safe and Who Can See It

Your account is protected by a unique password and two-factor authentication via SMS or email.

Password & 2FA

Set a strong password on signup. Enable two-factor authentication in Settings to add SMS or email verification to every login from a new device.

Payment Encryption

DANA, OVO, GoPay and QRIS transfers run through encrypted gateways. Your bank details are never stored on our servers; only transaction IDs are logged for your receipt.

Cookies & Tracking

We use session cookies for your lobby experience and analytics cookies to see which games are played most. Disable tracking cookies in your browser; essential cookies cannot be turned off.

Staff Access Controls

Our support team can view your account history and game activity only to help you. Payments staff see deposits and withdrawals. No one can change your password or approve a transfer without your authorization.

Data Retention Timeline

Active accounts keep full data. Closed accounts are scrubbed within 90 days, except transaction records kept for tax or fraud investigation where local law permits.

Request Your Data

Contact [email protected] to download your personal data, see your deposit and game logs, or ask us to delete information not required by law.

Frequently Asked Privacy Questions

No. We never sell your personal information, game history or payment details to marketers, data brokers or third parties. We share payment data only with payment processors (DANA, OVO, GoPay, QRIS providers) to clear your deposits and withdrawals. All sharing is contractually bound and encrypted.

Your account closes immediately. You lose access to your wallet balance (which you can withdraw first). We delete your personal data within 90 days. Transaction records for the past 12 months may be kept for tax or audit purposes where local law requires it.

Yes. Email [email protected] with your account email address and we'll send you a complete data export within 5 business days. It includes your profile, deposits, game session times, device logs and support history.

We store transaction IDs, deposit amounts, timestamps and confirmation status. Your actual bank account number or OVO wallet ID is never saved; payment gateways handle those securely. You can see your full deposit and withdrawal history in Settings → Payment History.

Personal data is deleted within 90 days of account closure. If you request data deletion before closing, we honour it immediately where local law permits. Tax and regulatory records may be kept longer depending on local law and account activity history.

Yes, for functionality and analytics. Session cookies let you stay logged in and remember your game preferences. Analytics cookies show us which games are popular. You can disable non-essential cookies in your browser settings without affecting account access or withdrawals.

Only our support team (to help with your requests), payments team (to process deposits and withdrawals) and fraud-prevention staff (to detect unauthorized access). All staff sign confidentiality agreements. Managers cannot change your password or approve a transfer without your direct authorization via email or live chat confirmation.

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